Lara answers every tenant the moment something breaks, triages it, sources a vetted contractor, gets your approval on spend, books the job, chases it to done, and only closes when the tenant confirms it's fixed. 24/7, across phone, text, WhatsApp and email.
Press the button, she really picks up, and talks back in real time.
Whether you manage thousands of doors or own a handful, the job is the same, and it never stops. Find yourself below.
Your property managers spend half their week on the phone to plumbers instead of winning instructions.
Lara fields every repair, sources the trades, and only pulls a human in when a decision is actually needed.
It's 11pm in freshers' week, the boiler's out, and your phone won't stop. You are the out-of-hours line.
Lara picks up, triages the emergency, gives safety steps, and has an engineer booked before you'd have found your slippers.
Residents expect hotel-grade response times, and every missed window shows up in your reviews and renewals.
Lara responds in seconds, every time, and logs every step, so you can prove the SLA, not just promise it.
A handful of properties shouldn't run your life, but maintenance somehow always does.
Hand Lara the keys to the inbox. She handles it and checks in with you only when it's your money or your call.
Lara doesn't just log tickets and hand them back to you. She runs the full lifecycle, and stops at exactly the two points where you want to be involved: your money, and the all-clear.
Phone, text, WhatsApp or email, whatever your tenant reaches for. No app, no portal, no waiting on hold.
She works out what's wrong, how urgent it is, and spots emergencies, giving safety steps on the spot when it matters.
Lara reaches your vetted contractors, gets availability and a price, and lines up the right trade for the job.
Anything over the spend threshold you set comes to you to approve first. Under it, she just gets on with it.
She schedules the visit, keeps the tenant informed, and chases the contractor so a job never quietly stalls.
Lara only closes the job once the tenant confirms it's actually done. Every action is logged for your audit trail.
No app. No portal. No login. Your tenants reach Lara on the channels they already use, phone, text, WhatsApp, email, and she does the rest.
24/7 cover, including the out-of-hours calls you dread. Lara never sleeps, never goes on holiday.
Sourcing, quoting, booking and chasing, the admin that eats your day, handled without you in the loop.
Instant triage, safety instructions, and urgent dispatch. Floods and gas don't wait for office hours.
Nothing over your threshold gets booked without your say-so. You set the line; Lara respects it every time.
Fast answers, kept-in-the-loop updates, and jobs that actually get closed. Renewals follow.
Every call, quote, approval and confirmation logged. Compliance and disputes become a non-event.
Lara works every hour of every day, never takes a sick day, scales with your portfolio, and costs a fraction of one salary. You don't replace your team, you give them their time back.
See pricing →Always answering, including 11pm on a Sunday
To pick up, triage and start sourcing
Where Lara stops for you: spend, and sign-off
Logged for compliance, disputes and peace of mind
Click below and have a real conversation with Lara. Ask her anything, or play the tenant and report a leak, and watch how she handles it.
A 20-minute walkthrough with Tom, the founder. See the dashboard, how approvals and emergencies work, and exactly what Lara would cost on your doors.
Lara recognises emergencies, floods, gas, no heat in winter, security, and treats them differently: immediate safety steps for the tenant and urgent dispatch, with you notified straight away. She won't sit on something dangerous waiting for office hours.
You set a threshold. Anything Lara can resolve under it, she just books. Anything over it comes to you with the quote and the context, and she waits for your approval before committing a penny. The threshold is permission, not a paywall.
Lara is warm, clear and genuinely helpful, most tenants just feel looked after. She's never deceptive, and a real person is always reachable when something needs one.
Lara runs alongside how you already work, no rip-and-replace. On a quick demo we'll map her to your properties, your contractors and your approval rules, and grow from there.
Days, not months. There's no app for tenants to download, they reach Lara on the channels they already use. We onboard your properties, contractors and thresholds and you're live.
Across the UK and US, in both regions' conventions, from a single student HMO to a national managed portfolio.